To make a return, put all the items you wish to send back in their original packaging. Complete the returns form which can be found on the back of the dispatch note you received with your order, here you can request a refund or an exchange, then include the returns form within the parcel. Secure the parcel well, and then attach one of the peel-off address labels enclosed with your purchase. Remember, if you’re a UK customer, postage is pre-paid so it won’t cost you a penny – You’ll have the option to choose from the Royal mail or Collect+ prepaid returns labels. If you live outside the UK, you’ll need to pay for shipping (although we’ll reimburse you in the event of a faulty item). As parcels can get lost in the post and the return will remain your responsibility until we receive it, please ensure you ask for proof of postage and if you live outside the UK, we recommend choosing a tracked service. Please visit our Returns Policy for more details.